On December 16, 2003, the Complaint and Report Acceptance Center of the Beijing Municipal Bureau of Human Resources and Social Security launched the 12333 hotline, providing 24/7 manual services to the public. Over the past five years, the hotline has handled over 21.48 million inquiries (averaging over 4.3 million annually) with a satisfaction rate exceeding 99 percent. It has also processed nearly 60,000 service requests assigned by the 12345 hotline and over 60,000 digital letters, achieving a 100 percent resolution rate.
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Automated Voice Prompt ServicesAfter dialing "12333", press "1" for the Beijing 12333 Services, then:
Press "1" for the automated voice service for policies related to delayed retirement;
Press "2" for the automated voice service for common social insurance inquiries;
Press "3" for the automated voice service for personnel examinations and professional title evaluations;
Press "6" for the automated voice service for the 2025 contribution standards of urban/rural resident basic medical insurance;
Press "7" for the automated voice service for Beijing's subsidies for the improvement of vocational skills.
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Self-Service InquiryAfter dialing "12333", press "1" for the Beijing 12333 Services, then:
Press "4" for the automated voice service for inquiring about appraisal conclusions of personal labor capacity;
Press "5" for the automated voice service for inquiring about social insurance information for incumbent employees, designated medical institutions for retirees, and designated medical institutions for urban residents (elderly and children).
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Manual ServicesAfter dialing "12333", press "1" for the Beijing 12333 Services, then:
Press "0", and an operator will directly answer the call;
Press "8", and an operator will directly accept public complaints regarding work conduct.
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AI Voice ServicesAfter dialing "12333", press "1" for the Beijing 12333 Services, then:
Press "*", and the voice robot will directly answer the caller.
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If a foreigner in Beijing accidentally loses their old passport, how can they use the new passport to check their social security records?
You can bring a photocopy of your old passport and the original copy of your new passport to the nearest social security authority in Beijing to check and print out the relevant document.
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How can foreigners in Beijing check information about retirement, pensions or the calculation method for retirement?
According to Article 2 of the Notice on Issuing the "Specific Measures for Implementing the 'Beijing Basic Pension Insurance Regulations'" (Jing Lao She Yang Fa [2007] No. 21)(《关于印发《关于贯彻实施＜北京市基本养老保险规定＞有关问题的具体办法》的通知》（京劳社养发[2007]21号）), the basic pension is calculated as follows:
Basic Monthly Pension:
The standard is calculated based on the average of the city's average monthly wage in the previous year at the time of the insured's retirement and the individual's indexed average monthly contribution wage. For each full year of the insured’s total contribution period (including deemed contribution years, as below), 1% will be granted.
Monthly Personal Account Pension:
The standard is determined by dividing the total accumulated savings in the insured’s personal account by the number of months specified in the national calculation table (see Appendix 1).
Monthly Transitional Pension:
The standard is the sum of the transitional pension calculated based on deemed contribution years and the transitional pension calculated based on actual contribution years.
The document can be accessed via:
https://www.beijing.gov.cn/zhengce/zhengcefagui/qtwj/200804/t20080414_567066.html -
If an employer terminates a contract early, how can an employee understand their rights and severance pay matters?
According to Article 87 of the Labor Contract Law of the People's Republic of China (中华人民共和国劳动合同法), if an employer unlawfully terminates or dissolves a labor contract, the employer shall pay the employee concerned the compensation equal to twice the amount of economic compensation specified in Article 47. If a dispute arises between an employee and his/her employer, it is advised to resort to labor arbitration.
Click the link below to learn more about the relevant information：https://rsj.beijing.gov.cn/english/policies/laborrights/202507/t20250725_4159002.html